Zoho Desk
Omnichannel helpdesk with Zia AI for ticketing and self-service
Overview
Zoho Desk is a cloud-based helpdesk and ticketing software that lets support teams handle customer queries across email, phone, live chat, social media, and web forms. Powered by the Zia AI assistant for automated ticket assignment, anomaly alerts, and sentiment analysis, it includes process automation, a self-service knowledge base, community portals, and in-app service. Free for up to three agents and offering a 15-day premium trial, it scales from small teams to enterprise customer support operations.
Key Features
5 capabilities across the Helpdesk & Ticketing workflow.
Omnichannel Tickets
Capture queries from email, phone, chat, social, and web forms in one inbox.
Zia AI Assistant
Auto-assigns tickets, flags anomalies, and analyzes customer sentiment.
Process Automation
Codify internal processes so every ticket follows the right workflow each time.
Knowledge Base
Self-service KB and community help customers solve issues without raising tickets.
Free Tier
Up to three agents free forever with email, web forms, and customer portal.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Standard
per user · billed monthly
- Multichannel
- Workflows
- KB