VAANI
AI-powered omnichannel contact center with dialer, IVR, and analytics
Overview
VAANI is an omnichannel contact center software from Eureka Digitisation & Automation Services (eDAS) that unifies voice, SMS, email, WhatsApp, and chat for enterprise customer engagement. The AI-enabled platform powers inbound and outbound contact centers with IVR, predictive dialing, automatic call distribution, call recording, and real-time analytics. It helps BPOs and enterprises increase conversions, automate high-volume outreach, and let agents respond to customers on their preferred channel from a single workspace.
Key Features
5 capabilities across the IVR & Cloud Telephony workflow.
Predictive dialer
Boost agent productivity with predictive, progressive, and preview outbound dialing modes.
Multi-level IVR
Design self-service voice menus that route callers to skilled agents or queues.
Omnichannel desk
Unify voice, SMS, email, WhatsApp, and chat conversations in one agent workspace.
Call recording
Record inbound and outbound calls for quality monitoring and compliance.
Real-time analytics
Track queue, agent, and campaign performance with live dashboards and reports.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Starter
flat · custom billing
- Voice
- IVR
- Dialer
- Reporting