Overview
URVA Connect is a CRM software for sales and customer-facing teams to unify communication and field operations. It centralizes WhatsApp, voice, video, SMS, Facebook Messenger and Instagram conversations under a single business contact number. The platform combines lead management, click-to-call, call recording, route planning, task management and a product intelligence hub. Field reps use an offline mobile app while managers track team activity, TAT and customer satisfaction through real-time dashboards and analytics.
Key Features
6 capabilities across the CRM Software workflow.
Omnichannel Inbox
Unify WhatsApp, voice, video, SMS, Messenger and Instagram chats into one customer conversation view.
Click-to-Call & Recording
Place calls from the CRM with automatic logging, recording and feedback capture for every interaction.
Field Force Tracking
Track field reps in real time with route optimization, geo-attendance and visit logs from the mobile app.
Lead & Task Management
Assign leads, manage follow-ups, tasks and product catalogs across teams with rule-based routing.
Product Intelligence Hub
Centralized repository of brochures, pricing and collaterals available on the rep's mobile device.
Manager Analytics
Real-time dashboards on TAT, escalations, CSAT and team performance with instant alerts.
Pricing Plans
All prices in USD. Contact vendor for enterprise & annual discounts.
Standard
per user · billed monthly
- Omnichannel inbox
- Calls and WhatsApp
- Field tracking