Overview
TxHelpDesk is a customer support and helpdesk ticketing software from Telenetix built for BPOs, service desks and SMB support teams that want omnichannel agent workflows. It converts email, call, chat and social enquiries into organised tickets with merge, split, clone and forward actions. Smart routing, SLA monitoring, knowledge base, mobile ticketing and customer status notifications help agents meet SLAs while managers track queues, agent load and resolution performance in real time.
Key Features
4 capabilities across the Helpdesk & Ticketing workflow.
Omnichannel Tickets
Unify email, call, chat and social enquiries into a single ticket inbox for agents.
Smart Routing and SLA
Auto-assign tickets using rules, track SLAs in real time and trigger breach alerts.
Knowledge Base and FAQs
Turn resolved tickets into self-service FAQs to deflect repetitive support queries.
Mobile Ticketing App
Agents and field staff handle tickets, notes and updates on an Android and iOS app.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Standard
per user · billed monthly
- Omnichannel ticketing
- SLA monitoring
- Knowledge base
- Mobile app