Troopr HelpDesk
by Troopr Labs
Slack-native helpdesk that syncs bi-directionally with Jira Service Management
Overview
Troopr HelpDesk is a helpdesk and ticketing software for IT and employee support teams running Slack plus Jira Service Management. Built by Troopr Labs, it converts Slack messages into JSM tickets via emoji, syncs threads bi-directionally, and lets employees file private requests without logging into Jira. Teams triage in dedicated Slack channels, run slash commands for JSM actions, collect approvals and CSAT feedback, and rely on auto-answers. SOC-II and ISO 27001 compliant with 24/7 support.
Key Features
5 capabilities across the Helpdesk & Ticketing workflow.
Emoji Ticketing
Convert any Slack message into a Jira Service Management ticket with one emoji.
Two-way Jira Sync
Thread discussions and field updates sync automatically between Slack and Jira.
Private Requests
Employees file requests in Slack without needing a JSM login or license.
Slash Command Actions
Create requests, update fields, change status, or assignees via slash commands.
Approvals & CSAT
Collect approvals and CSAT feedback in Slack, synced to Jira requests.
Pricing Plans
All prices in USD. Contact vendor for enterprise & annual discounts.
Team
flat · billed monthly
- Slack-Jira sync
- Emoji ticketing
- CSAT
- SOC-II