Overview
Tentacle is a call center software for SMB sales and telecalling teams by Sunoray Solutions that turns smartphones into full call-center agents. Unlike cloud telephony products, calls go over the agent's SIM or VoIP, removing PRI lines and hardware. Teams upload contacts, create campaigns, assign agents, and track live call recordings, dispositions, leads and reports. It supports work-from-home setups, mobile, tablet and laptop usage, and delivers real-time dashboards so managers can monitor talk time, attempts and conversions.
Key Features
5 capabilities across the Call Center workflow.
SIM and VoIP calling
Agents dial via SIM or VoIP from a mobile app without PRI lines, hardware or wiring.
Campaign and lead manager
Upload contacts, build outbound campaigns, assign teams and capture dispositions per call.
Live call recording
Record every inbound and outbound call for quality monitoring and agent coaching.
Live reports and analytics
Track talk time, call attempts, conversions and agent performance in real-time dashboards.
Work-from-home ready
Run remote telecalling teams on smartphones, tablets or laptops with centralized admin.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Custom
per user · custom billing
- Monthly per-agent pricing
- SIM or VoIP calling
- Live reports