Support CRM
Helpdesk and service CRM with self-service portal and inventory
Overview
Support CRM by Navkar Techlab is a helpdesk ticketing software for service and after-sales teams that replaces manual complaint tracking with a customer self-service portal. It manages complaint creation, attend, closure, and stand-by notifications via automated emails, tracks inventory with stock alerts, and monitors receivables and payment dues. Team mapping, employee assignment, and order management for 1,000+ daily orders make it suited for SMB service businesses requiring tight customer and dispatch workflows.
Key Features
6 capabilities across the Helpdesk & Ticketing workflow.
Customer Self-Service Portal
Customers log and track complaints online without phoning support, reducing agent load
Complaint Lifecycle Emails
Auto-send emails on complaint creation, attend, closure, and stand-by hold status
Order Management
Create, edit, and dispatch up to 10,000 orders per day with full audit trail
Team Mapping
Define support teams and map employees to territories or product lines
Inventory Alerts
Track stock levels and receive low-stock notifications for spare parts and consumables
Receivables Tracking
Monitor payment dues and receivables alongside each customer account
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Starter
flat · custom billing
- Self-service portal
- Complaint management
- Inventory tracking
- Team mapping