Overview
Stingo Helpdesk is a customer support and ticketing software for Indian SMB contact centres and service teams that need omnichannel ticket management at a per-agent price. It consolidates email, call, chat and web enquiries into a unified ticket queue with SLA tracking, auto-assignment and knowledge base. Agent collaboration, canned responses and reporting dashboards help teams resolve issues faster while tracking CSAT and agent productivity over time.
Key Features
4 capabilities across the Helpdesk & Ticketing workflow.
Omnichannel Ticketing
Convert email, chat, web form and call enquiries into a unified ticket queue.
SLA and Auto-Assignment
Route tickets by skill or load and monitor SLA breaches with real-time alerts.
Knowledge Base and FAQs
Publish self-service articles so customers can resolve common queries without an agent.
Agent Reports and CSAT
Track resolution time, agent productivity and customer satisfaction on dashboards.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Standard
per user · billed monthly
- Omnichannel tickets
- SLA tracking
- Knowledge base
- Reports