Smartflo Cloud Telephony
Cloud telephony and CCaaS platform with AI-driven call routing
Overview
Smartflo Cloud Telephony is a cloud-based business communication software from Tata Tele Business Services that replaces traditional phone systems with virtual numbers, advanced call routing, and analytics. The CCaaS platform integrates voice, email, WhatsApp, SMS, and video channels for unified customer engagement. It uses AI to connect callers to the most suitable agent, integrates with leading CRMs, and offers plug-and-play deployment with real-time analytics on call quality and agent performance.
Key Features
4 capabilities across the IVR & Cloud Telephony workflow.
Virtual Numbers & PBX
Cloud-hosted PBX with virtual numbers eliminates traditional phone hardware for business calls.
Omnichannel CCaaS
Unified contact center across voice, email, WhatsApp, SMS, and video customer channels.
AI Call Routing
AI connects callers to the most suitable agent or department in real time for faster resolution.
CRM Integrations
Seamless integration with leading CRM platforms for unified customer interaction context.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Custom Plan
flat · custom billing
- Cloud PBX
- Omnichannel CCaaS
- AI routing
- CRM integration