SeQure Employee Helpdesk
Mobile-first internal helpdesk for IT and facility ticket workflows
Overview
SeQure Employee Helpdesk is a helpdesk and ticketing software by Heptagon Technologies for enterprises to manage internal IT and facility support requests. The mobile-first platform lets remote employees raise tickets from anywhere, with smart workflows that auto-assign, prioritize, and escalate issues. SeQure offers tailored views to filter tickets by category, status, or priority, integrates with HRMS and asset management systems, and provides real-time analytics to evaluate helpdesk performance and spot recurring trends.
Key Features
5 capabilities across the Helpdesk & Ticketing workflow.
Mobile ticket creation
Employees raise IT or facility tickets from a mobile app with category and priority tags.
Smart auto-assignment
Workflows route tickets to the right agents and escalate breaches automatically.
Tailored ticket views
Filter and sort tickets by status, category, or priority for focused agent queues.
HRMS integration
Connect with HRMS and asset management tools to enrich tickets with employee context.
Real-time analytics
Dashboards track resolution times, agent performance, and recurring issue trends.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Standard
flat · billed monthly
- Mobile helpdesk
- Workflows
- Analytics