ProProfs Help Desk
by ProProfs
Shared-inbox helpdesk with knowledge base and SLA management
Overview
ProProfs Help Desk is a helpdesk ticketing software for customer support teams that want a shared inbox, multi-channel ticketing, and an integrated knowledge base. Features include canned responses, ticket prioritization, child tickets for collaboration, automated routing, SLA management, custom fields, and reports. Subscriptions bundle the Knowledge Base so teams can publish self-service articles. A free-forever plan is available, and paid tiers start at $10 per user per month billed annually.
Key Features
5 capabilities across the Helpdesk & Ticketing workflow.
Shared team inbox
Multiple agents collaborate on the same email inbox with internal notes and clear ownership.
Canned responses
Save reusable replies for common questions to cut response times across the team.
Child tickets
Break large issues into linked child tickets so multiple owners can work in parallel.
SLA management
Configure SLAs by priority and channel, with alerts when response times slip.
Knowledge base
Bundled knowledge base lets teams publish self-service articles for customers.
Pricing Plans
All prices in USD. Contact vendor for enterprise & annual discounts.
Free
per user · billed monthly
- Single agent
- Basic ticketing
- Knowledge base
Essentials
per user · billed monthly
- Shared inbox
- Canned responses
- Reports
Premium
per user · billed monthly
- SLA management
- Automation
- Custom fields