Nuevadesk
by Instaview365
Omnichannel helpdesk automation for streamlined customer support
Overview
Nuevadesk is a helpdesk ticketing software for customer support teams that streamlines service operations through automated ticketing, centralized management, and easy reporting. Built by Instaview365, it offers an omnichannel ticketing system to track conversations across email and other channels, automatic ticket assignment, and response tracking. It is designed for businesses looking to enhance support efficiency, productivity, and customer experience through seamless service desk automation.
Key Features
4 capabilities across the Helpdesk & Ticketing workflow.
Omnichannel Ticketing
Track and manage conversations across email and multiple channels in a unified ticketing system.
Auto Ticket Assignment
Automatically assigns tickets to agents to ensure no email or query falls through the cracks.
Centralized Management
Single dashboard to maintain, monitor, and resolve all service desk activities efficiently.
Reporting & Analytics
Easy reporting on response times, resolution metrics, and agent productivity for service insights.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Custom Plan
flat · custom billing
- Omnichannel ticketing
- Auto-assignment
- Custom deployment