NobleDesk
Multi-channel helpdesk ticketing system with SLA and queue management
Overview
NobleDesk is a helpdesk ticketing software from InfoNoble Solutions for BPOs, call centres, and support teams handling multi-channel customer queries. It captures tickets from email, web forms, social media, and chatbots, then prioritizes, assigns, and escalates them with SLA tracking, internal notes, and queue management. Dashboards and reports surface response times, resolution rates, and CSAT, while integrations with NobleDialer and NobleSales CRM unify the contact-centre workflow under one InfoNoble suite.
Key Features
6 capabilities across the Helpdesk & Ticketing workflow.
Omni-Channel Ticket Capture
Convert emails, web forms, chatbot conversations, and social messages into trackable support tickets.
SLA & Escalation Rules
Define SLAs per priority and auto-escalate breached tickets to supervisors for timely resolution.
Queue & Assignment
Distribute tickets through queues with prioritization and ownership rules across support agents.
Internal Notes & Collab
Agents add private notes and tag teammates to collaborate without exposing detail to customers.
Reports & Dashboards
Track response time, resolution rate, agent productivity, and CSAT through built-in dashboards.
CRM Suite Integration
Works with NobleDialer, NobleChatbot, and NobleSales CRM for a unified contact-centre stack.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Subscription
flat · custom billing
- Ticket management
- Multi-channel capture
- SLA tracking
- Reports & dashboards