Knowlarity
Cloud telephony, IVR and contact-center for omnichannel support
Overview
Knowlarity is a cloud telephony and contact-center software used by Indian and Southeast Asian businesses to run virtual numbers, IVR, toll-free lines and outbound campaigns without on-premise PBX hardware. The cloud-native platform offers intelligent call routing by skill and availability, omnichannel voice and SMS, call recording, number masking, voicemail and analytics on agent and queue performance. Encryption and compliance features protect call data. Knowlarity is sold as a monthly subscription with custom pricing for higher-volume contact centers.
Key Features
5 capabilities across the Call Center workflow.
Virtual numbers
Provision local, mobile and toll-free virtual numbers across regions in minutes.
Multi-level IVR
Build self-service IVR flows that route callers based on input, skill and availability.
Call recording
Record inbound and outbound calls for quality monitoring, training and compliance.
Number masking
Mask agent and customer numbers to protect privacy in two-sided marketplaces.
Real-time analytics
Dashboards on call volume, wait time, missed calls and agent performance.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Office IVR
flat · billed monthly
- Virtual number
- IVR
- Call recording
- Reports
Cloud Contact Center
flat · custom billing
- Skill-based routing
- CRM integration
- Advanced analytics