Kapture CX
by Kapture
AI-powered omnichannel CX platform with autonomous agent automation
Overview
Kapture CX is a CRM software for enterprises that need AI-powered omnichannel customer support and experience management. Intelligent AI agents triage tickets across email, phone, WhatsApp, Facebook, and Instagram, then trigger multi-step actions like refunds, delivery scheduling, and CRM updates. Auto-assign rules, interaction history, call recording, custom roles, 500+ reports, and 1,000+ API integrations keep operations running. SOC 2-aligned encryption, RBAC, and GDPR compliance make it enterprise-ready.
Key Features
6 capabilities across the CRM Software workflow.
AI Service Agents
Autonomous AI agents resolve queries and trigger refunds, deliveries, and CRM updates end to end.
Omnichannel Support
Native support for email, phone, WhatsApp, Facebook, Instagram, and other social platforms.
Smart Ticketing
Auto-assign tickets, capture interaction history, record calls, and route to right agent.
Self-service Bots
Dynamic FAQs, menu-based, and conversational chatbots let customers resolve requests instantly.
1,000+ Integrations
Pre-built connectors and open APIs sync customer, order, and inventory data in real time.
Enterprise Security
Encryption, RBAC, SOC 2 alignment, and GDPR compliance protect customer data at scale.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Kapture CX
per user · billed monthly
- AI agents
- Omnichannel support
- Ticketing
- Reports & analytics