IVR Guru
by Deetya Soft
Cloud IVR and call centre platform with dialler and CRM for Indian teams
Overview
IVR Guru is a call centre software from Deetya Soft built for Indian SMBs, SMEs and service businesses running inbound customer support and outbound lead-calling teams. The cloud IVR engine greets callers, collects inputs and routes them to the right agent or department while supporting toll-free numbers, call transfer, conversation recording and pulse-based unlimited channel billing. It bundles predictive and auto dialler, call queuing, holiday mapping, CRM, SMS and email notifications with role-based multi-user dashboards.
Key Features
4 capabilities across the Call Center workflow.
Cloud IVR with call routing
Interactive voice menus route callers to the right department with holiday mapping and queue overflow.
Auto and predictive dialler
Outbound campaigns use auto or predictive dialling to keep agents connected to live conversations.
Call recording and monitoring
Every call is recorded with live monitoring dashboards and segmented reports for quality audits.
Built-in CRM and notifications
Lightweight CRM with SMS and email alerts, customer segmentation and role-based multi-user logins.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Annual
flat · billed annually
- Cloud IVR
- Unlimited channels
- Call recording
- CRM and notifications