Intercom
by Intercom
AI-first customer messaging, helpdesk, and chatbot for support teams
Overview
Intercom is an AI-powered customer messaging and chatbot software that combines a helpdesk, omnichannel inbox, knowledge base, and proactive support into one platform. Its Fin AI agent answers questions 24/7 using help articles, past chats, and brand rules, handling password resets or order status while escalating complex issues with full context. Teams unify email, chat, phone, WhatsApp, and social conversations in one workspace, build no-code journeys, and surface insights through CX Score, Topics Explorer, and Trends analytics.
Key Features
5 capabilities across the Chatbot workflow.
Fin AI Chatbot
24/7 AI agent answers questions using help center and past conversations.
Unified Inbox
Bring email, chat, phone, WhatsApp, and social messages into one workspace.
No-Code Workflow Builder
Design branching journeys triggered by behavior, usage, and custom attributes.
Proactive Messaging
Engage users with in-app messages, banners, and tours based on live behavior.
CX Insights & Trends
Topics Explorer, Trends, and CX Score reveal what customers ask and feel.
Pricing Plans
All prices in USD. Contact vendor for enterprise & annual discounts.
Essential
per user · billed monthly
- Shared inbox
- Basic AI Copilot
- Help Center