Freshworks 360
by Freshworks
Unified omnichannel customer engagement suite for sales, marketing, and support teams
Overview
Freshworks 360 is a call center software for unifying customer engagement across sales, marketing, and support teams. The suite combines Freshdesk, Freshsales, Freshmarketer, Freshcaller, and Freshchat, giving agents a Master Customer Record with complete event and conversation history. Omniroute distributes voice, email, chat, messaging, and social queries to available agents. Built-in AI delivers analytics and insights so businesses can deliver consistent omnichannel experiences and grow customer relationships.
Key Features
6 capabilities across the Call Center workflow.
Master Customer Record
Captures every interaction, event, and conversation across products to give agents complete real-time context.
Omniroute Engine
Automatically routes voice, email, chat, and social queries to agents with available bandwidth.
Integrated Voice & Chat
Bundles Freshcaller call center and Freshchat messaging within one engagement console.
AI-Powered Insights
Machine learning surfaces analytics on agent productivity, sentiment, and customer journey patterns.
Cross-Product Suite
Combines support, sales, and marketing tools into a single subscription with shared data layer.
Omnichannel Inbox
Reach customers through voice, email, chat, messaging, and social media feeds in one place.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Freshworks 360
per user · billed monthly
- Unified suite access
- Omnichannel routing
- Master Customer Record
- AI analytics