Freshdesk
by Freshworks
AI-powered omnichannel helpdesk for modern customer support teams.
Overview
Freshdesk is a helpdesk software by Freshworks that lets support teams manage customer conversations across email, phone, chat, social, and web in one unified inbox. It offers ticketing, automation, self-service knowledge base, and AI-powered suggested responses plus bot automation. A free plan supports up to 2 agents while paid tiers add SLAs, automations, omnichannel, and advanced analytics for growing teams.
Key Features
6 capabilities across the Helpdesk & Ticketing workflow.
Omnichannel Ticketing
Unify email, phone, chat, and social tickets into a single agent inbox.
Automation & SLAs
Route, prioritize, and escalate tickets automatically with SLA policies.
Knowledge Base
Publish self-service articles that deflect repeat tickets and FAQs.
AI Suggested Replies
Freddy AI suggests solutions and drafts responses to speed resolution.
Bot Sessions
Deploy chatbots that auto-resolve queries with up to 5,000 bot sessions monthly.
Reports & Dashboards
Track agent performance, CSAT, and ticket trends with pre-built reports.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Free
per user · billed monthly
- Up to 2 agents
- Email ticketing
- Knowledge base
Growth
per user · billed monthly
- Automations
- Collision detection
- Custom reports