Overview
Freshcaller is a cloud-based call center software for businesses that want to set up modern voice support without expensive hardware. Part of Freshworks, it offers automatic call distribution, call recording, encrypted communications, and a real-time KPI dashboard with custom reports. Teams can purchase local and toll-free numbers across 50+ countries, route calls intelligently, and integrate seamlessly with Freshdesk to convert calls into tickets.
Key Features
5 capabilities across the Call Center workflow.
Automatic Call Distribution
Route inbound calls intelligently to the right agent or queue based on skills and availability.
Call Recording
Record and store conversations for quality analysis, training, and compliance review.
Real-time KPI Dashboard
Monitor agent performance and call metrics with custom scheduled reports and filters.
Global Phone Numbers
Buy local and toll-free numbers across 50+ countries to serve a worldwide customer base.
Freshdesk Integration
Make calls inside Freshdesk and convert any call into a ticket with one click.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Starter
per user · billed monthly
- Inbound call queues
- Business hours
- Basic call routing