Overview
EasyGoIVR is a cloud-based IVR software from SAN Softwares that helps call centres and businesses automate inbound call handling with customisable voice prompts and smart routing to the right department or agent. It delivers real-time call monitoring and reporting, call recording for quality assurance, blacklisting of unwanted numbers, KYC-secured access with encryption, mobile app dashboard management, and elastic scalability for growing call volumes.
Key Features
5 capabilities across the Call Center workflow.
Smart Call Routing
Automate incoming calls with customisable voice prompts routed by predefined criteria.
Real-Time Monitoring
Track live call metrics, analyse performance trends, and make data-driven call centre decisions.
Call Recording
Capture conversations for quality assurance, agent performance review, and compliance checks.
Number Blacklisting
Block unwanted callers or numbers to streamline call queues and improve agent productivity.
Mobile App Dashboard
Manage IVR flows, reports, and recordings from an intuitive mobile app and web dashboard.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Starter
flat · custom billing
- Hosted IVR
- Call routing
- Recording
- Reports