DeskXpand
Omnichannel helpdesk and ticketing system for support teams
Overview
DeskXpand is a helpdesk and ticketing software for B2B and B2C support teams that need omnichannel customer service from one inbox. Built by ISO 27001 certified Biztech Consulting and Solutions, it bundles ticket management, live chat, self-service portals, canned responses and automated routing. Vertical editions target IT helpdesk, hospital, education and Shopify support so teams can launch a branded customer support portal quickly.
Key Features
5 capabilities across the Helpdesk & Ticketing workflow.
Ticket management
Capture, assign and resolve customer tickets with SLA tracking and prioritization.
Omnichannel support
Unify email, chat, social and form channels into one shared agent inbox.
Self-service portal
Publish a branded knowledge base and customer portal to deflect repeat tickets.
Automated routing
Route tickets to the right agent or team using rules, skills and workload balancing.
Live chat
Engage website visitors in real time with canned responses and ticket conversion.
Pricing Plans
All prices in USD. Contact vendor for enterprise & annual discounts.
Standard
per user · billed monthly
- Ticketing
- Live chat
- Self-service