C-Zentrix CZ Callback
by C-Zentrix
Click-to-call and scheduled callback solution for cloud contact centers
Overview
C-Zentrix CZ Callback is a call center software for businesses that want to add click-to-call and scheduled callback options to their websites, landing pages and mobile apps. It integrates via REST API with C-Zentrix LMS, helpdesk and dialer modules, supporting predictive, progressive and preview dialing. Calls are recorded automatically with detailed reports. The platform is hosted on cloud or on-premises with no setup cost on a pay-as-you-go basis.
Key Features
5 capabilities across the Call Center workflow.
Click-to-Call Widget
Embed a callback button on websites and landing pages so visitors connect with agents in a single click.
Scheduled Callbacks
Customers pick a preferred time slot and the system queues outbound calls into agent campaigns automatically.
Multi-Mode Dialer
Integrates with CZ Dialer to add predictive, progressive and preview dialing modes for outbound efficiency.
REST API Integration
Plug callback data into CZ LMS, helpdesk or third-party CRMs through a REST API in minutes.
Call Recording and Reports
Auto-records every interaction and exposes detailed analytics on volume, agent performance and outcomes.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Custom
flat · custom billing
- Cloud or on-premise
- REST API integration
- Pay as you go