AVOXI Smart Queue
by AVOXI
Cloud contact center platform for global call centers and distributed teams
Overview
AVOXI Smart Queue is a cloud contact center software for global businesses and call centers to handle inbound and outbound voice operations at scale. The platform offers virtual numbers in 150+ countries, intelligent call routing, IVR, real-time analytics, and CRM integrations. With no setup fees or minimum contracts, agents and supervisors get a unified interface for queue management, call recording, and performance monitoring across distributed teams.
Key Features
6 capabilities across the Call Center workflow.
Intelligent Call Routing
Skill-based, time-based, and priority routing direct callers to the right agent for faster resolution.
Global Virtual Numbers
Provision toll-free and local numbers in 150+ countries to establish local presence worldwide.
IVR & Auto Attendant
Build interactive voice response menus with custom prompts to qualify callers and reduce wait times.
Real-Time Analytics
Live dashboards track queue volume, agent performance, and service levels with historical trend reports.
Call Recording
Record inbound and outbound calls for quality assurance, training, and regulatory compliance needs.
CRM Integrations
Connect with Salesforce, HubSpot, and other CRMs for screen pops and automatic activity logging.
Pricing Plans
All prices in USD. Contact vendor for enterprise & annual discounts.
Launch
per user · billed monthly
- Per seat pricing
- No minimum contract
- Basic call center features
Contact
per user · billed monthly
- Advanced routing
- IVR
- CRM integrations
Engaged Enterprise
per user · custom billing
- Custom pricing
- Premium SLAs
- Dedicated support